Please Read
Booking Guidelines
Please read the booking guidelines below very carefully as these must be followed when placing your booking.
We may cancel your booking if the booking guidelines are not followed.
Numbers
10 is the minimum number of players we need to run a session. This doesn’t mean you have to bring 10, it means we need at least 10 to open. If you have less than 10, you can pay for 10, or you will have to join an existing booking. Alternatively, you can make a booking and hope that another group joins you, but there is no guarantee of this and we cannot control who books or when. Please check the website to see if bookings have come in. In the event that no other group(s) joins, your session will only go ahead if you pay for 10.
35 is the maximum number who can play at the same time. We can sometimes accommodate more, but we will have to split them into 3 or more teams and rotate them. We’ve had 50 players and it worked well!
If, after making your booking you wish to add more players, please check availability on the website before inviting more players. If there is space, make a booking online for the extra spaces.
If you wish to move a booking, subject to giving us enough notice, please let us know and then make another booking online. If you have already paid, do not pay again – select “Bank Transfer” and we will cancel your original booking and move your payment to the new booking when we see it.
You must confirm exact numbers on the Monday before the party. Please make a diary note to do this!! If we do not hear from you, we can only assume you’re not coming.
If you would like exclusive/private use of HQ (i.e. not share your session with another group), you will need to book and pay for all 35. It is important that you book all 35 spaces so that further bookings cannot be made, change the deposit amount and note approximate numbers in the comments box of the booking form. You can have exclusive use even if you have less than 35, but you must book all 35 spaces.
Newsletter / Emails
Upon booking you agree for us to contact you via email or phone.
We may also send you news, discounts and promotions via our newsletter which you may unsubscribe to at any time by contacting us or clicking unsubscribe in the newsletter.
Prices
Prices for standard/ daytime sessions are £26 per person or £630 for all 35 spaces (private/exclusive use). As long as you confirm numbers on the Monday before the party, we will refund you if you have less than you booked for.
For Exclusive Use (private use for upto 35 players), please enter 35 into Exclusive Use tickets and pay the full amount (£630) on booking. You will still need to confirm numbers on the Monday before the party
Prices for night sessions are from £35 per person.
Please ensure you pay the correct amount as failure to do so may result in your booking being rejected.
Cancellations
Cancellations made 28 days or more before your event will result in a full refund of your deposit.
Alternatively, subject to availability, you may move your session to another date without the loss of your deposit.
Confirmation
If you’re paying by bank transfer, the bank details will be displayed onscreen and do not appear anywhere else, so if you move away from the screen without making a note of them, you will have to contact us.
Payment is required within 3 days of making your booking, otherwise the booking will be cancelled without further notice. You will be sent an automated confirmation email moments after you book. If you chose to pay by bank transfer, please reply to this confirmation email when you paid. If you do not receive the confirmation email within 20 mins of making your booking, please contact us (info@arush.co.uk) You will also be sent an automated reminder email a week before your party. You must reply to either the confirmation or reminder emails to confirm numbers on the Monday before the party. Failure to do so may result in you being charged for the number you booked for, or we may assume you’re not coming.
Photos
You acknowledge that photos may be taken on the day of You with or without other individuals and, unless you specifically tell us otherwise in writing, You hereby grant Us permission to use such photos or an edited version of them in Our printed or electronic publications as well as in social media sites.
Picnic Area
Arush has a covered and uncovered picnic area that is available for 30 mins after your session for cake only. Chiswick Rugby Club can provide hot food – menu is on the Birthday Parties page, which is prepared and served in or outside the rugby clubhouse (1 min away). Note that there is a £20 space hire fee for the rugby club. The rugby club cannot cater for the 9am and 11am sessions on Sundays, so for these sessions you may bring your own food, order Dominos etc and use the Arush tables for 30 mins or the tables outside the rugby club. You must bring your own rubbish bags, clear up and take rubbish away with you.
Please do not bring anything other than cake unless you have permission from Chiswick Rugby Club.
To book food and tables, or anything catering related, please contact Leslie at the rugby club by email on lcweedon@gmail.com or the form on the Birthday parties page. You must book your laser tag session and look at the menu on the Birthday Parties page before contacting Leslie. You do not have to book food at the time of making your laser tag booking. Food must be pre ordered at least 3 days before the party and will be served 1 hour 45 mins after your party start time – so food for a party starting at 1pm will be served at 2.45 etc.
Please ensure guests bring their own personal water bottles or you provide.
Parents are welcome to stay and watch from our roof terrace, join in with the laser tag, or relax in the Rugby Clubhouse.
Our address is Chiswick Rugby Club, Dan Mason Drive, Chiswick, W4 2SH.
Please try to come by bike or foot. Once you arrive at the rugby club, if on foot, go past the rugby pitch (with the pitch on your left and clubhouse on your right) and you’ll see Arush in the fields. If you’re driving, drive past the rugby club carpark and after 100m turn left onto another carpark. There is parking right outside Arush.
What three words: crest.chat.brief
Thank you for reading the booking guidelines. Now you should have all the info you require to book your next adventure!!
